ASOS Leavesden Park

Introba delivered full MEP design services to expand and relocate online global retailer ASOS's customer care center to Leavesden Park, Greater London. The client's brief specified a highly resilient building with a vast density occupation to suit the company's large expansion plans.

The new customer-care call center includes full restaurant catering services, breakout spaces, a café, a gym, meeting areas, and the company's internet control center. High resilience levels were a top priority for the client and our design team. Any blocks occupied by ASOS were completely separated from the landlord's services to deliver this requirement. Duel UPS and generator services have been installed to mitigate any potential failure in systems.

Introba (formerly Elementa Consulting) utilized alternate installation strategies to minimize the onsite build time, including the use of package plant rooms. Building services off-site and then dropping them into place upon completion reduced installation-time while maintaining quality.

Project Highlights:

• New customer care call center, including restaurant catering services, breakout spaces, café, gym, meeting areas, and internet control center

• Due to global, 24-hour nature of the company's services, high resilience was a top priority

• ASOS-occupied blocks at the site were separated from the landlord's services

• UPS and generator services installed to mitigate system failures, site crashes, and revenue loss